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How to be a Good Listener

 

How to be an effective listener

 

There are many guidelines that will help you to become a more effective listener.

• Find an area of interest

Listen with a purpose. Be interested. Try to organize what you hear.

• Judge content, not delivery

Do not stop listening just because the speaker does not meet your expectations. Listen to the words & look for the message.

• Hold your fire

Do not get over-stimulated by the message. Do not react until the message is complete. Keep your emotions in check. Do not interrupt because you believe that what you have to say is more important or more correct. There will be time for you to respond later. The speaker may surprise you and wind up saying what you want to say.

• Listen to ideas

Focus on the person’s central ideas. Do not get bogged down by the unnecessary details. Try to listen at a higher level. Listen for new knowledge or concepts.

• Be flexible

Vary the ways in which you attempt to remember the information. Concentrate on finding the best way to retain the information.

• Work at listening

Establish and maintain eye contact. Acknowledge understanding. Stay tuned-in.

• Resist distractions

Concentrate on the speaker. Tune out other things that may be going on. Turn off the things you can control, like the TV or the radio. Try not to do several things at the same time.

• Exercise your mind

Challenge yourself to listen very attentively. Try it for a short time and then make it longer and longer. See if you can listen to an entire presentation without losing concentration.

• Keep your mind open

Communication efficiency drops to zero when we hear certain trigger words, such as Communist, Democrat, or Republican. Everyone has words that evoke an emotional response. Effective listeners are aware of keeping their convictions and emotions in check.

• Capitalize on thought speed

Most of us talk at the rate of 120 words a minute. Our thinking speed is about 500 words a minute. That gives us a lot of spare time while a person is speaking to us. Poor listeners let their minds wander.

 

LOOK at the person who is talking.

LISTEN and don’t interrupt.

ASK questions to find out more.

NOD, or say something to show you understand.

REPEAT what you heard in your own words.

 

EnglishMate is a chain of English Speaking Institutes by Hindustan Times that offers a range of courses to help you speak better English and get smarter

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How to Master Workplace Conversation

Workplace Conversation

 

“Sensitize & Strategize – Navigating your way through workplace conversation”

 

Have you ever had one of those moments at work when a colleague says something that is in poor taste? It’s easy to spot a moment like that. It’s usually followed by ingratiating laughter or in some cases, just awkward silence.

Surely most of us have been at one end of this conversation at some point or another.

Workplace conversation can be a tricky act to master. Let’s think about it – you spend an average of 8 hours (or more) in a closed space with the same people, day in and day out. It’s like having a family. You don’t get to choose your colleagues and you’re expected to get along with everyone. Some of these colleagues might even be your friends and they often are. But your workplace doesn’t afford you one luxury that your family does – the luxury of saying anything and everything.

 

Being friendly with colleagues often leads to friendly conversations. And sometimes people might say things that are disrespectful to another. There are several areas that are neither black nor white and these are the grey areas which are the knottiest. This is why we should steer clear of certain precarious topics

 

Here goes, workplace conversation strategy:

 

Religion

 

An area where conflict might arise is religion and religious practices. The rule of thumb is to always be respectful. An important thing to remember is to never make unfounded statements about another religion. Religion is a highly sensitive topic and must be handled with extreme caution.

Relationships

 

We sometimes get a bit antsy when people start to go beyond polite relationship talk. People often talk about who they’re going out with or getting engaged to or married to. There’s nothing wrong with that between friends. But when people cross the genial talk line and end up on the other side, it can be intrusive. It’s getting increasingly complicated to discuss relationships in workplaces because relationships are complicated. It’s easier to stay away from getting too personal with colleagues about their relationship status, their hook-ups and break-ups.

Politics

 

You must bear in mind that politics and political views are often the only ingredients you need to start a fight. Discussing politics is understandably a great conversation starter, but it needs dexterous handling.

 

There is such a thing as being too friendly- often, people use their friendly status with someone to say things that clearly don’t belong in the workplace. Commenting on someone’s looks, favorably or otherwise is a no-no. Sometimes we hear comments like ‘You look hot’ or “You should lose some weight’ casually flying about. If it’s the former, it can be tougher to respond to. No one dislikes a compliment. But compliments, in many instances can be a mask for inappropriate comments.

 

Workplace conversation is a ground that must be tread upon carefully. Be aware, note and report any red flags. A safe work environment is one where respect is the definitive sentiment.

 

EnglishMate is a chain of English Speaking Institutes by Hindustan Times that offers a range of courses to help you speak better English and get smarter

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How to Prepare and Deliver a Speech Effectively

 

How to deliver a speech effectively

 

 

1.       Focus on the Main Message

If you’ve been asked to give a speech, the first step is to choose a focused message. Even if you’ve been given a theme for your speech such as “inspiration” or “strength,” this is more a general umbrella under which your specific points (and point of view) will fall. Make a short list of five ideas for your speech. It can be helpful to write them in command form. “Strength” a brainstorm of five speech messages could include: “don’t ever give up, “overcome failure,” “build physical strength” and “know your strengths.” If you feel stuck for ideas, a reference to your current political or social context can bring new insight to your theme.

2.       Build Three Supporting Points

By focusing on your central message with supporting evidence, you strengthen it. A stronger message will resonate more with your listeners. To come up with supporting points, ask yourself “why” about the speech message you’ve selected. For example, for “don’t ever give up,” you’d ask, “Why should you never give up?” Make a list of several possible supporting ideas. Read through your finished list, and at the end, cross off the weaker ones that don’t support your main point.

3.       Keep your Audience in Mind

After looking into the central message and supporting points for your speech, you can flesh out the rest by considering your audience. Knowing who your audience are and what they are expecting from this encounter can help you pick the right tone to optimal effect.

4.       Be a Tactful Speaker

Some speakers choose to generalize complex topics in a speech because they think it’s easier for the audience to understand. It’s actually better to do the opposite. Listeners tend to connect better with concrete examples and personal stories, so embrace detail in your speech. A personal anecdote about why one shouldn’t give up is more effective than just saying not to. Areas where your passion and knowledge overlap are generally the richest. If appropriate to the context, don’t be afraid to tell a joke about the topic. A little self-deprecating humor goes down well with the crowd, one can always give it a shot.

5.       Brevity Is The Soul Of The Wit

Some of the most effective speeches of all times have been brief. “The Gettysburg Address” was only 15 minutes, while “I Have a Dream” was for 17 minutes. Aim for brevity. A good formula is to speak for less time than you’ve been asked to, as people tend to overestimate the attention span of their audience.

6.       Feedback is Important

As the speech has to be delivered to an audience, it is important to get feedback from theoretical listeners. Read your speech to someone you trust and ask for some honest feedback. In particular, it can be helpful to ask if anything is confusing or unclear. Your speech will have more impact if the message is engaging.

7.       Eye Contact is Important

During your speech, look at your audience while you are speaking.  Put the content of your speech, either fully written out or in bullet points, so you are not staring straight down at a piece of paper while you speak. Engaging your audience visually makes you appear secure and confident.

8.       Use Appropriate Gestures

A well-placed gesture can add humor or aid greater understanding of your speech. For optimal effectiveness, punctuate your speech with gestures when appropriate. If you’re a very nervous public speaker, try just resting your hands against the podium. It will make you feel steadier.

9.       Walk When Required

If your speech is informal, walking from one side of the stage to the other can help engage people sitting in different parts. It will draw your audience in and enhance your confidence.

10.     Use Props

If appropriate, bring props to punctuate your speech for your audience. This can be anything useful such as a graph to handout to all attendees or even a personal item to drive home your speech’s content. Props can personalize your speech and add interest or humor. Limit yourself to one or two props maximum per speech.

 

 

EnglishMate is a chain of English Speaking Institutes by Hindustan Times that offers a range of courses to help you speak better English and get smarter.

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Developing The Four Essential Skills–Listening, Speaking, Reading & Writing

 

Developing the 4 Skills

Why are the four skills useful?

In-order to become a well-rounded communicator one needs to be proficient in each of the four language skills. These four skills give learners opportunities to create contexts in which to use the language for exchange of real information, evidence of their own ability (proof of learning) and, most important, confidence. Listening and reading are the receptive skills because learners do not need to produce language, they receive and understand it. These skills are sometimes known as passive skills. The productive skills are speaking and writing because learners are applying these skills in a need to produce language. They are also known as active skills.

 

Listening

Listening is a receptive language skill which learners usually find the most difficult. This often is because they feel under unnecessary pressure to understand every word. The listener has to get oriented to the listening portion and be all ears. The listener is also required to be attentive.  Anticipation is a skill to be nurtured in Listening. In everyday life, the situation, the speaker, and visual clues all help us to decode oral messages. In due course of listening, be in a lookout for the sign post words. Thirdly one should be able to concentrate on understanding the message thoroughly. Listening Skills could be enhanced by focusing on making the students listen to the sounds of that particular language. This would help them with the right pronunciation of words. To equip students with training in listening, one can think about comprehending speeches of people of different backgrounds and regions. This intensive listening will ultimately help a student to understand more on the accents to be used and the exact pronunciation of words.

 

Speaking

Language is a tool for communication. We communicate with others, to express our ideas, and to know others’ ideas as well. We must take into account that the level of language input (listening) must be higher than the level of language production. In primary schools elocution and recitation are main sources to master the sounds, rhythms, and intonation of the English language through simple reproduction. The manifestations of the language in games and pair work activities are encouraging source to learn to speak the language. This assists the learners to begin to manipulate the language by presenting them with a certain amount of choice, albeit within a fairly controlled situation. This skill could be improved by understanding para-linguistic attributes such as voice quality, volume and tone, voice modulation, articulation, pronunciation etc. This could also be further enhanced with the help of debates and discussions.

 

Reading

Reading is a learning skill. It helps you improve all parts of the English language – vocabulary, spelling, grammar, and writing. It helps to develop language intuition in the corrected form. Then the brain imitates them, producing similar sentences to express the desired meaning. Using skimming or scanning technique to read quickly is highly effective. While reading underlining of key words is a must. Reading Skills help the students grasp the content and draw conclusions. The students should also make it a point to familiarize themselves with the jargons and new words by making reading a habit be it reading newspapers, articles, books, magazines etc

 

Writing

Writing provides a learner with physical evidence of his achievements and he can measure his improvement. It helps to consolidate their grasp of vocabulary and structure, and complements the other language skills. It helps to understand the text and write compositions. It can foster the learner’s ability to summarize and to use the language freely. To write flawless language one should excel in the Writing Skills with the help of various methods. Importance should be given to composition and creative writing. One should also focus on coherence and cohesiveness when it comes to writing a language.

With these four skills addressed equally while learning English, the learners can be assured of having good communication skills, a great necessity in today’s competitive world.

 

EnglishMate is a chain of English Speaking Institutes by Hindustan Times that offers a range of courses to help you speak better English and get smarter

 

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How To Lead Phone Conferences?

Leading Phone Conferences

The conference call is one of the most familiar rituals of office life. Leading a conference call is just like leading any other meeting, only you are not able to see if people are engaged .What this reality demands is your usual mode of leadership accented with a slight mechanical bearing.

When the recession hit, many companies cut costs by greatly reducing the number of in-person meetings. This forced employees into using conference calls as an alternative means of communication. Conference calls can be a productive and efficient way to hold a meeting, especially for individuals who would otherwise have to travel long distance to attend meetings which may at times just be for half an hour whereas the travel time could even be 2-3 hours or more.

However if the call is not conducted in a professional and organized manner, it can be a waste of time for everyone. Chairing a conference call gives you an opportunity to demonstrate your ability to manage & direct others.

HERE ARE A FEW TIPS:

  • Make sure all participants have the number to call with necessary details like why are you meeting, when and where is the meeting, who is attending, making sure that right people are on the call and starting and ending it on time is also important.
  • Begin with the summary of an agenda and purpose of the meeting. Have people introduce themselves quickly. Speak loud & clear.
  • Write down important points during the call, so you can raise them when you get a turn to speak. When not speaking, attendees should mute their phone/ mic, especially if they are in a place where there is a lot of background noise.
  • Everyone’s time is valuable, so it’s important to keep the meeting moving along and cover all agendas.
  • Review action items and other important take-aways at the end of the meeting. Confirm that everyone is in agreement with next steps.
  • Always sign off from a conference call with a formal goodbye. It’s a phone call after all, and you would do the same thing if you were talking to a person one to one.

EnglishMate is a chain of English Speaking Institutes by Hindustan Times that offers a range of courses to help you speak better English and get smarter

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Saying the Dreadful “NO” Effectively

EnglishMate: How to say NO effectively

 

It seems to be a cumbersome task to say no to any person. Most of us face trouble while saying “No”, especially to our seniors. There may be cultural, gender, social, religious, or institutional pressure to conform and please. Often there’s a fear of rejection, a desire to avoid confrontation, or guilt over hurting others’ feelings. However, it’s important to say “no” when necessary, in order to protect our boundaries and maintain one’s own priorities. Saying ‘no’ may sound rude, like you’re rejecting the person. There’s a negative connotation to it or they may even feel they won’t be liked or will be perceived as uncaring and unhelpful. As a result, people usually go the path of least potential conflict and comply with others. If people do say ‘no’, they usually do it in ineffective ways that come with an excuse. To be effective in saying ‘no’, the first step in learning the dynamics involved in it.

1. Say It

Don’t beat around the bush or offer weak excuses or hem and haw. Don’t delay or stall either. Provide a brief explanation .The less said the better- This is the best possible way.

2. Be Assertive and Courteous

You might say, “I’m sorry I can’t right now but will let you know when and if I can.” This approach is polite, and puts you in a position of power by changing the dynamic. You’re taking charge, telling people you’ll let them know when and if you can.

3. Understanding Tactics

Many people and organizations use manipulation techniques, do not get intimidated by their manipulative ways. Be prudent in understanding people’s tactics and not to give into social pressure.

4. Set Boundaries

We need to evaluate our relationships and understand our role within the relationship dynamics. After understanding the concept of relationship dynamics, we usually acquire a position of authority and confidently say “No”.

5. Be Selfish

Put your needs first. If you prioritize that person’s needs over yours, you’ll find your productivity will suffer and resentment will mount. An unhappy you would turn unproductive and cranky.

 

Simple “no” scripts that you can tweak into your bit of conversation

1. “Let me think about it.”

2. “The idea sounds great! It’s just that … “

3. “I can’t today. How about [insert new schedule]?”

4. “I’m sorry, but I can’t.”

5. I ‘m going to say no for now. I would let you if there is a change….

6. I ‘m not able to commit to that right now…..

One should not hold back from saying ‘no’ as we have to be true to ourselves, our convictions, and our priorities. So saying ‘no’ is perfectly fine…..

 

EnglishMate is a chain of English Speaking Institutes by Hindustan Times that offers a range of courses to help you speak better English and get smarter

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Tips to Improve Body Language

Englishmate- Tips for Improving Body Language

 

 

You might be preparing for an interview, a presentation and wondering if you are ready for that. While doing so, most of the people focus more on content, audience, technical know-how and what not. To be sure about the success of your presentation or leaving a good impression during your interview, you need to take care of other important aspects as well such as body language. Body language is a part of non-verbal communication and plays an important role while communicating with someone. Let’s have a look at some of the tips to improve our body language.

1.     Body Posture

Your body communicates what you may not be aware of or a message that you don’t want to communicate. It happens when you don’t have the right posture to convey the intended meaning. Make sure you are aware of the postures you use while having conversation with someone. Try to have a comfortable posture that is neither too relaxed nor too rigid. Having a right posture makes you feel confident and formal especially during those formal meetings.

2.     Proper Eye Contact

Eye contact occurs when two people look at each other’s eyes at the same time. In human beings, eye contact is a form of nonverbal communication and is thought to have a large influence on social behavior (Wikipedia). Speaking in front of an audience without making a proper eye contact makes your audience feel ignored or neglected. Experts are of the belief that proper eye contact helps in building trust and confidence during conversations.

3.     Don’t Fiddle with Anything

People tend to get nervous when they have to strike a conversation with someone or during formal meetings. It is normally witnessed in language classes that students get nervous and start fiddling with anything they have in their hands, a pen, key etc. when they have to face an audience. The students don’t seem to be aware of it but others can easily notice the restlessness. This problem can be overcome with practice and constant monitoring of one’s hand movements.

4.      Don’t Make Faces

Your facial expressions are crucial for a successful interaction be it an interview, presentation or a general day to day conversation. You might have a habit of making certain facial expressions that can put someone off and may even result in creating a negative image of yours. Try to practice making pleasing facial expressions and get used to doing so.

5.     Learn to Smile

Smile adds to your beauty and makes it a pleasing experience for the people involved in conversation. Smiling while talking to someone can be a welcoming sign and helps continue the conversation. A good smile doesn’t cost much but adds value to your face.

If we have the other things in place and keep the above mentioned points in mind as far as body language is concerned, it will definitely help in creating a lasting impression.

 

EnglishMate is a chain of English Speaking Institutes by Hindustan Times that offers a range of courses to help you speak better English and get smarter. 

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Writing Cohesive And Coherent Essays

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“The pen is mightier than the sword,”

This axiom by Shakespeare holds the verity and relevance when compared to a sword. On the contrary, delving deep into the nuances of writing; the pen itself is not enough to make an effective writer. Although most of us may envision ourselves as the budding writers (no less than Shakespeare) but brainwave alone is not the key to effective essay writing.

The generic formula for effective essay writing is shared below:

The Five Paragraph Essay

Paragraph 1: Introduction
Paragraph 2: Body 1
Paragraph 3: Body 2
Paragraph 4: Body 3
Paragraph 5: Conclusion

The Introduction

The principle purpose of the introduction is to present your “thesis” on the topic. The essay should begin with a “hook” that grabs the reader’s attention and makes them want to read on. Hence we start with a general idea about the topic and subsequently arrive to the main idea. The thesis should be a clear, one-sentence explanation of your position in an unambiguous manner .Following the thesis, a mini-outline is proffered which previews the examples you will use to support your thesis in the rest of the essay. Finally, designing the last sentence in this way has the added benefit of seamlessly moving the reader to the first paragraph of the body of the paper.

The Body Paragraphs

The middle paragraphs of the essay are collectively known as the body paragraphs supporting the main purpose of spelling out in detail the examples that support the thesis.

For body paragraph 1: The strongest argument or most significant example ought to be used at this juncture. The first sentence of this paragraph should be the topic sentence of the paragraph that directly relates to the examples listed in the mini-outline of introductory paragraph. Seal the deal by directly stating why this example is relevant. The topic sentence should be ornate with a transitional word and have a common thread to bind the other body paragraphs.

The Conclusion

As the final paragraph represents your last chance to make your case and, as such, should follow an extremely rigid format. One way to think of the conclusion is, paradoxically, as a second introduction because it does in fact contain many of the same features. Effective conclusions open with a concluding transition (“in conclusion,” “in the end,” etc.) and an allusion to the “hook” used in the introductory paragraph.

Introduction Paragraph

  • Attention grabbing hook
  • A thesis statement
  • A preview of the three subtopics you will discuss in the subsequent body paragraph.

Body Paragraph 1

  • Topic sentence with the subtopic coupled with a transition word
  • Supporting details with relevant examples
  • An explanation how the example supports the thesis.

Body Paragraph 2

  • Topic sentence with the subtopic coupled with a transition word
  • Supporting details with relevant examples
  • An explanation how the example supports the thesis.

Body Paragraph 3

  • Topic sentence with the subtopic coupled with a transition word
  • Supporting details with relevant examples
  • An explanation how the example supports the thesis.

Conclusion

  • Concluding transition, reverse hook and reinstatement of thesis
  • Global Statement or call to action

Tips to make your essays shine

  1. Plan and make a framework of your essay
  2. Include variety of expressions (ideas)
  3. Use transition words
  4. Use varied lexical range
  5. Engage in the art of paraphrasing
  6. Give your thoughts a structured approach
  7. Practice makes a man perfect

Hope these tips and techniques are useful and that they help you take your essay-writing to new heights.

EnglishMate is a chain of English Speaking Institutes by Hindustan Times that offers a range of courses to help you speak better English and get smarter. 

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Overcoming the Fear of Public Speaking

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An average person ranks the fear of public speaking higher than the fear of death. The truth is, this fear could be hurting your professional and personal life. Unless you’re a gregarious extrovert, you feel nervous, your palms sweat, and your stomach ties itself into knots before speaking to a group or getting up in front of the audience.

The fear of public speaking is very real. However, there are techniques to help you overcome your fear. There are even ways to help harness your energy in a positive way.

Get Organized

When you organize all of your thoughts and material it helps you to become much more relaxed and calm. When you have clear, organized thoughts it can greatly reduce your speaking anxiety because you can better focus on the one thing at hand, giving a great speech.

Practice, Practice & Practice

Nothing takes the place of practicing and preparing for your speech. Write out a script of your key points, but don’t read from the script word for word. Prepare for your speech so well that you could answer any possible question thrown at you.

Give your Speech to another Person

There are plenty of people you can practice on. Be sure to tell the person to be completely honest with you in their critique.

Examples of people you can practice on:

  • Your friends
  • Your parents
  • Your girlfriend/wife
  • Your boyfriend/husband

PowerPoint- Make or break

Sometimes, having a PowerPoint can be your best friend. It can help you if you lose your train of thought, keep your audience engaged, and give people a good place to grab notes and main points from. However, do not put paragraphs on one slide.

Focus on the material, not the audience

Focus on delivering your material in the best way possible. Don’t worry about audience reactions.

Keep a check on the Rate of Speech

Talking fast during a speech interferes with your breathing patterns. If you talk too fast you will breathe less. Feeling short of breath will make you panicked and more susceptible to fear. Practice slowing down when you speak, and you will be more calm and relaxed.

Practice in Front of a Mirror

If time and money are issues, there’s always the free mirror in your bathroom. Start with simply smiling at yourself. You’d be surprised by how hard that is for some people. Make eye contact with yourself. See? You’re doing great.

Watch for Feedback and Adapt to It

Keep the focus on the audience. Gauge their reactions, adjust your message, and stay flexible. Delivering a canned speech will guarantee that you lose the attention of or confuse even the most devoted listeners.

 

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Mastering Extempore

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Extempore speaking is the term used for a non-formally prepared speech. Every time you speak you are preparing for extempore speaking. You probably prepare without even knowing it. You have to read to learn new things for this type of speaking. When doing extempore speaking, you need to use the knowledge that you have and use a strong delivery. The key to extempore speaking is that the words spoken are chosen as we speak them, and what is delivered is a stream of consciousness that is fluent, erudite and articulate, while being unscripted. Historically, Faculty of Management Studies (FMS) (a top notch business school affiliated to Delhi University) has been known for conducting an extempore session along with the GD/PI rounds in its selection process.

 

Extempore tests the candidates on the following:-

  • Ability to think on the feet
  • Ability to connect with the panel
  • Ability to think outside the box
  • Analysis of the topic and identification of the issue to be addressed
  • Ideation
  • Prioritization and sequencing displaying logical thinking
  • Communication skills
  • Overall presentation skills-body language, confidence, poise, composure etc.

 

For effective extempore speaking – candidates must be fluent and well read.

  • Be mentally ready: Know what to speak beforehand. Ponder over the topic for some time and prepare the flow of delivery. Your previous extempore practice sessions would surely be a booster here. Understanding the audience, the direction they are most likely to accept, helps in framing the flow of speech & also helps to connect with the audience.
  • Keep a check on your rate of speech: The key is; neither to go too fast nor too slow. Do not start really fast, as you are likely to end much earlier than the given time.
  • Confidence is the key: It’s not what you say but how you say it” that makes the difference, too. Confidence, along with knowledge, always helps, even in abstract topics where you are tested on presence of mind, spontaneity and analytical skills.
  • Handle mental blocks smartly: Remember the famous quote? “If plan “A” doesn’t work there are 25 more letters in the alphabet.” At times, when you get stuck, try to maneuver yourself out of the situation gracefully by avoiding being nervous. For such situations it is better to have back up plans.
  • Don’t get carried away:  Don’t get emotional about the topic, avoid getting too personal on sensitive matters, don’t deviate from the topic and talk about irrelevant stuff.
  • The darker and brighter sides- In case of controversial topics (e.g. Should actors from Pakistan be given an opportunity in Bollywood?), you may choose to explore both sides, a stand which becomes difficult to take in case of GDs due to challenges of group dynamics. In an extempore, since you are the only person speaking, it becomes possible for a smart, strategic speaker to discuss both aspects of the controversial topic. However, one has to be on his/her toes about the time constraints while taking this stand.
  • Competence, Enthusiasm & Adaptability is the key: Work on yourself & your competitive advantage which could be excellent vocabulary, being good at idioms & expressions, some good proverbs & quotes, good general knowledge, etc. Stay calm & put your best foot forward.
  • Mind your Ps & Qs- Last but not the least; do ensure that you sound polite & don’t end up hurting anyone by commenting on a specific caste, religion or sex. You must have heard-“Words are free, it’s how you use them that may cost you”

 

EnglishMate is a chain of English Speaking Institutes by Hindustan Times that offers a range of courses to help you speak better English and get smarter.

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